Reservation Policy

Are you a new guest looking to book an appointment?

We are so glad you chose us for your beauty routine!

If you are a new guest and would like to make your FIRST appointment with us, please note that we can only finalise your booking after you have paid the APPOINTMENT FEE. This will ensure you your booked appointment and our colleagues that we can count on you.

Booking procedure:

1. We will make a conditional booking for you.
2. This will be sent to you by e-mail - check your booking details in the e-mail and if everything matches, all you have to do is pay the amount.
(If you have not received the email within 1 hour, please let us know and we will rectify the problem.)
3. After successful payment, we will confirm your booked appointment by SMS and email, and the availability fee will be automatically stored in your profile.

Payment of the availability fee:

IN CASH in person at our salons.
via our website by ONLINE PAYMENT or by CARD.
(if you pay online you will need your card details, K&H SZÉP - CARD will ask for your bank password)

Please note that our system will hold your RESERVATION until 8 hours, after that it will be automatically cancelled. In case your reservation is no longer active, please contact us again for a new appointment.

You can cancel or reschedule at any time:

You can even do this by cancelling your appointment online (0-24) with one click.

Just do it:

1. Open the booking confirmation email.
2. Click on the cancel button.
3. Log in to your account and cancel the appointment you want.

Click on the Cancel button and select your appointment.

Cancellation within 24 hours:

We're sure there could be a million reasons why you had to cancel your appointment within 24 hours, it could happen to anyone. You've gotten sick, maybe the star alignments weren't right or you simply forgot about us.

But we were here waiting for you, so please think of us next time and do it outside 24 hours. This way you can help us so that our colleagues don't miss out on your time by cancelling. In this case, our system will automatically charge our colleague's availability fee, which does not include any material costs. The same applies if you do not attend your appointment and do not notify us.

Rescheduling an appointment outside 24 hours

You can do this by phone, e-mail or messenger: Monday to Saturday 9:00-20:00

What to look out for:

Cancelling/rescheduling your appointment is free of charge if you give us at least 24 hours notice. In this case, the amount you have paid will be automatically added to your profile.

When booking a new appointment, you can of course use the amount you have paid!

(If you cancel or change your next appointment, we will not be able to refund the amount paid in any way.)

If you do not show up for the new appointment or if you cancel or change your appointment within 24 hours, our system will automatically charge you the availability fee for the service you missed.

(This also applies if you do not show up or cancel due to illness because you have already missed your previous appointment.)

Regular customer status:

We would like to give our FAMILY members as much flexibility as possible, so we provide them with 2 APPOINTMENTS PER 1 YEAR free of charge in case of cancellation/rescheduling within 24 hours!

However, for the 3rd cancellation/relocation within 24 hours, our policy is to automatically charge you for the availability of our colleague, excluding any material costs.

You have the possibility to pay the availability fee by e-mail ONLINE by credit card, SZÉP - card or in person at one of our salons.

If you settle the fee for the missed service, you can make a NEW appointment.

Your cancellations will be reset to zero and you will have a clean slate.

Which will help you with your booked appointment:

We'll send you an email reminder of your appointment 2 days before and the day of your appointment, as well as a text message to your phone the day before and the day of your appointment.

Late arrival:

Time is important for us too, because we don't want to keep you waiting either.

In case you are late, please let us know by phone as soon as possible so that we know in time.

- In 10 minutes we're smart, we'll fix it!

Late arrival, more than 10 minutes:

For delays of more than 10 minutes, we can provide you with the remaining time.

When you pay, our colleagues will charge you for the service you have booked.

In case we cause the delay and cannot provide the service you requested, we will give you a 10% discount on the price of the service.

In case of delay, if there is not enough time for the service:

We may not be able to provide the requested service if there is a long delay.

At your request, we will book a new appointment for you.

In case of illness of our colleague:

Of course, we may also need to change your appointment.

Under our rules, we can offer you a 15% discount, if the service we have cancelled is not cancelled, but TRANSFERRED.

This is to thank you for your flexibility!

(The discount will be automatically deducted from the amount of the availability fee and will only apply to this transferred reservation.)

Guarantee:

Manicures - pedicures: you have 1 week to request a warranty repair.

Information we will need:

- photo sent by e-mail (lsalon@spiritnailspa.hu) or messenger

Our General Manager will contact you in 24 hours.

IMPORTANT!
In the event that our salon receives any negative rating on any online platform, we are unable to provide guarantee!

Best Regards:
Spirit Nail Spa